I’ve managed to speak earlier on today with the delayed baggage department of
Before I managed to get hold of him I spoke to three-four other Spanish. With the exception of the person in the Seville airport that even though he didn’t speak much English he tried his best to explain to me what is happening (he also told me that I should call Gatwick and forget everything else) the rest lied somewhere between incompetent and offensive. One of them in particular almost hang up the phone on me because I didn’t give him the reference number fast enough. He actually told me that I am wasting his time and that he was too busy to listen to my story…
These Spaniards have to be a bit confused as to what Customer Services stands for!
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